Risk management, brand protection and revenue optimisation for mobile operators and aggregators
Risk management and brand protection
Reduce customer complaints
Protect brand and increase customer satisfaction
Grow revenue securely and sustainably
Ensure regulatory responsibilities are met
Reduce customer service and refund costs
Monitor partner services and advertising compliance to protect your brand and improve revenue.
MCP NET gives Mobile Operators and Aggregators full visibility on all their partners’ advertising and service campaigns, access to crucial data around the customer journey and any compliance issues, as well as competitor analysis and market trends.
Map the entire customer experience from presales to customer care, reducing complaints and refunds.
DDRAC secure storage
Auditable, Tamperproof Data Management System (partner accreditation, security audits)
On-boarding portal
For your partners’ services – visibility down chain
Risk Management Matrix
For prioritising tests. Centrally stored for future reference
Shortcodes Management
Control and visibility to manage and optimise shortcodes
Escalation Management Platform
Audit trail of action taken to identify, notify and rectify compliance issues
Consultancy
Code of Practice & compliance advice
Governance reporting
MCP NET dashboard and extensive reporting on compliance status, risk and performance
BRAND PROTECTION FOR CARRIER BILLING
- MCP works with our clients to build a framework for controlled and sustainable business growth
- MCP NET provides visibility over the entire mobile ecosystem
- Monitoring your partner ad campaigns for non-compliant content
- Protect your customers from fraud
- Verify user consent
- Get valuable market insights and trends
Powered by MCP SCANNER
MCP NET is underpinned by MCP SCANNER technology with auto and manual testing.
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latest insight from mcp
Telemedia Johannesburg
Most services are onboarded correctly. The challenge is what happens after they go live.
As campaigns evolve and new services are introduced, it becomes harder to maintain a clear view of how user journeys are actually presented and experienced in market.
We’ve been working closely with WASPA to build that picture in South Africa. If you’re attending Telemedia Johannesburg, we’d welcome the opportunity to compare perspectives.